Customer Support
For general account questions, technical issues, bonus navigation and help using the platform:
Account Verification / KYC
For identity-verification questions and documents requested through the account verification process:
Only send documents when they are requested through the appropriate verification flow. Do not send passwords, PIN codes or unrelated financial credentials.
Live Chat
Live Chat is available through the WinRushGo interface and is useful for immediate navigation or account-support questions.
Before contacting support
- Check that you are using the email linked to your WinRushGo account.
- Describe the issue and when it occurred.
- Include relevant transaction or promotion information without exposing full card details or passwords.
- Use the KYC contact only for verification-related matters.
- Keep copies of relevant support correspondence when the issue concerns payments or account restrictions.
Review WinRushGo Login, current bonus information or the Responsible Gaming guide, or return to the casino homepage.